Privacy Policy

Name: Chimney Doctor
Address: 812 Fiero Lane, Unit D, San Luis Obispo, CA, 93401
Telephone: (805) 544-7668

Privacy Policy for Chimney Doctor Transactional SMS System

At Chimney Doctor, we understand the importance of protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our transactional SMS system.

1. Information We Collect

When you use our transactional SMS system, we may collect the following types of information:

Personal Information: Including but not limited to your name, phone number, and other contact details.
Transactional Data: Information related to transactions initiated through our SMS system, such as order confirmations, delivery updates, and account notifications.
Usage Data: Information about how you interact with our SMS system, including timestamps, message content, and response patterns.

2. How We Use Your Information

We may use the information collected through our transactional SMS system for the following purposes:

To deliver transactional messages and notifications related to your interactions with our business.
To process and fulfill orders, requests, or inquiries made through SMS.
To improve our SMS system and enhance user experience.
To communicate with you about important updates, changes to our services, or promotional offers (where permitted by applicable law).

3. Information Sharing and Disclosure

We may share your information with third parties only in the following circumstances:

With service providers: We may engage third-party service providers to assist us in delivering and managing our SMS system, and may share your information with them solely for that purpose.
Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity.

4. Data Security

We are committed to protecting the security of your information and have implemented appropriate technical and organizational measures to safeguard it against unauthorized access, disclosure, alteration, or destruction.

5. Your Rights and Choices

You have certain rights and choices regarding your information, including the right to access, correct, or delete your personal data. You may also choose to opt out of receiving promotional communications from us at any time.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your information, please contact us at (805) 544-7668..

8. Effective Date

This Privacy Policy is effective as of May 9, 2024 and applies to all users of our transactional SMS system.

Toni Ostini

We have been using the Chimney Doctor for several seasons now to care for our fireplace and we cannot imagine using any other company. The staff is always prompt, kind, swift and thorough. Every year we get a scheduling call at least a month in advance to secure a spot in their very busy calendar and a reminder text a few days out. Additionally, a text gives us a heads up when the tech is headed our way. These folks are honest and the pricing fair and clear. It feels great to be able to support a local, "mom and pop" company that is centered right here in our community. If you use your fireplace every year to heat your living room/bedroom/ etc. do yourself a favor and get the Chimney doctor out to care for it, yearly.

Bruce Staver

Chimney, doctor was very flexible with my property. I had human relations issues and they were very helpful in rescheduling three times. They were cheerful when helping me with my personality issues We finally got them in there and they thoroughly inspected my equipment. I have two Fireplace inserts and they always ensure that there’s no intrusion of water on these exhaust on the roof. I couldn’t be happier with this company if you have a fireplace fireplace insert or a chimney that needs to be swept. Chimney, doctor is on-call.

jcop14

Great communication. Timely follow up. Friendly. Knowledgeable.

Bogdan Gushchin

Josh and Sam came out to my house to do a dryer service. I could not be more happier with the services provided, the customer service, and the knowledge I have learned from this appointment. Thank you for everything!

Craig Groves

I’m a SLO homeowner and recently had my gas insert stove serviced by the Chimney Doctor. Fabulous service in all regards - on time, thorough, explained everything. I highly recommend them !

Raelyn Petty

We’ve been using Chimney Doc for the past four years, and before that my parents used them for the same home. They’ve been consistently outstanding every time. They are always professional, punctual, and thorough, and it’s clear they take pride in their work. They do an excellent job cleaning our fireplace and always leave everything spotless when they’re finished. It’s hard to find a company that’s this reliable year after year. We highly recommend them to anyone looking for honest, knowledgeable, and dependable fireplace service!

Charles Cummins

Amazing customer service and attention to detail. Highly recommend.

Jody Nelson

Chimney Doctor San Luis Obispo Exceptional care from Chimney Doctor for our dryer’s yearly inspection and cleaning! Sam, the owner, personally came out to do the work. Great ease making an appointment. They are incredibly skilled, professional, and thorough. I feel safe with their comprehensive, high-quality, certified level of work and attention to details. They explained what they were going to do and reviewed the work as they were doing it. They were patient, supportive, and educational throughout our service visit! For this type of work, you want someone you can trust with your home! We trust Chimney Doctor with our home and will continue to use them yearly!

Sandy McEwen

Chimney doctor did an excellent job troubleshooting my gas fireplace. They figured it out and ordered the part and came back to install it. Sam is the one who helped me and is very pleasant and helpful explaining things to me. I would recommend chimney doctors

Privacy Policy

Privacy Policy for Chimney Doctor Transactional SMS System

1. Information We Collect

2. How We Use Your Information

3. Information Sharing and Disclosure

4. Data Security

5. Your Rights and Choices

6. Updates to This Privacy Policy

7. Contact Us

8. Effective Date

Chimney Inspections
& Sweeping

Stoves & Fireplaces

Chimney Repairs
& Restoration

Chimney Liner Repairs

Dryer Vent Cleaning
& Repair

Contact

Certifications

Privacy Policy

Privacy Policy for Chimney Doctor Transactional SMS System

1. Information We Collect

2. How We Use Your Information

3. Information Sharing and Disclosure

4. Data Security

5. Your Rights and Choices

6. Updates to This Privacy Policy

7. Contact Us

8. Effective Date

Chimney Inspections& Sweeping

Stoves & Fireplaces

Chimney Repairs& Restoration

Chimney Liner Repairs

Dryer Vent Cleaning& Repair

Contact

Certifications

Chimney Inspections
& Sweeping

Chimney Repairs
& Restoration

Dryer Vent Cleaning
& Repair