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Terms & Conditions

Terms and Conditions for Chimney Doctor Transactional SMS System

These terms and conditions govern your use of Chimney Doctor's transactional SMS system. By using our SMS system, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our SMS system.

1. Use of SMS System

  • You agree to use our transactional SMS system only for lawful purposes and in accordance with these terms and any applicable laws and regulations.
  • You may not use our SMS system to transmit any unlawful, defamatory, obscene, or otherwise objectionable content.

2. Message Content

  • You acknowledge and agree that the content of messages sent through our SMS system is the sole responsibility of the sender.
  • We reserve the right to review and monitor message content to ensure compliance with these terms and applicable laws.

3. User Conduct

  • You agree not to engage in any activity that may interfere with or disrupt the operation of our SMS system or the networks through which it is accessed.
  • You may not attempt to gain unauthorized access to our SMS system or any related systems or networks.

4. Privacy

  • Your use of our transactional SMS system is subject to our Privacy Policy, which outlines how we collect, use, and disclose your information. By using our SMS system, you consent to the collection and use of your information as described in the Privacy Policy.

5. Intellectual Property

  • All intellectual property rights in our transactional SMS system, including but not limited to trademarks, logos, and software, are owned by or licensed to Chimney Doctor. You may not use, reproduce, or distribute any of our intellectual property without our prior written consent.

6. Limitation of Liability

  • To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our transactional SMS system.
  • In no event shall our total liability to you exceed the amount paid by you, if any, for using our SMS system.

7. Indemnification

  • You agree to indemnify and hold Chimney Doctor, its affiliates, officers, directors, employees, and agents harmless from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way related to your use of our SMS system or violation of these terms.

8. Modifications

  • We reserve the right to modify or terminate our transactional SMS system or these terms at any time without prior notice. Any changes to these terms will be effective immediately upon posting on our website.

9. Governing Law

  • These terms and conditions shall be governed by and construed in accordance with the laws of the State of California without regard to its conflict of law principles.

10. Contact Us

  • If you have any questions or concerns about these terms and conditions, please contact us at (805) 544-7668.

11. Effective Date

  • These terms and conditions are effective as of May 9, 2024 and apply to all users of our transactional SMS system.

Certifications

Fireplace Investigation, Research & Education Service logo
Chimney Safety Institute of America, CSIA Certified logo
NFI Gas Specialist page on the NFI website
National Chimney Sweep Guild logo
CA State Licensed Contractor website
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Toni Ostini profile picture
Toni Ostini
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We have been using the Chimney Doctor for several seasons now to care for our fireplace and we cannot imagine using any other company. The staff is always prompt, kind, swift and thorough. Every year we get a scheduling call at least a month in advance to secure a spot in their very busy calendar and a reminder text a few days out. Additionally, a text gives us a heads up when the tech is headed our way. These folks are honest and the pricing fair and clear. It feels great to be able to support a local, "mom and pop" company that is centered right here in our community. If you use your fireplace every year to heat your living room/bedroom/ etc. do yourself a favor and get the Chimney doctor out to care for it, yearly.
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Bruce Staver profile picture
Bruce Staver
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Chimney, doctor was very flexible with my property. I had human relations issues and they were very helpful in rescheduling three times. They were cheerful when helping me with my personality issues We finally got them in there and they thoroughly inspected my equipment. I have two Fireplace inserts and they always ensure that there’s no intrusion of water on these exhaust on the roof. I couldn’t be happier with this company if you have a fireplace fireplace insert or a chimney that needs to be swept. Chimney, doctor is on-call.
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jcop14 profile picture
jcop14
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Great communication. Timely follow up. Friendly. Knowledgeable.
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Bogdan Gushchin profile picture
Bogdan Gushchin
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Josh and Sam came out to my house to do a dryer service. I could not be more happier with the services provided, the customer service, and the knowledge I have learned from this appointment. Thank you for everything!
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Craig Groves profile picture
Craig Groves
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I’m a SLO homeowner and recently had my gas insert stove serviced by the Chimney Doctor. Fabulous service in all regards - on time, thorough, explained everything. I highly recommend them !
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Raelyn Petty profile picture
Raelyn Petty
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We’ve been using Chimney Doc for the past four years, and before that my parents used them for the same home. They’ve been consistently outstanding every time. They are always professional, punctual, and thorough, and it’s clear they take pride in their work. They do an excellent job cleaning our fireplace and always leave everything spotless when they’re finished. It’s hard to find a company that’s this reliable year after year. We highly recommend them to anyone looking for honest, knowledgeable, and dependable fireplace service!
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Charles Cummins profile picture
Charles Cummins
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Amazing customer service and attention to detail. Highly recommend.
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Jody Nelson profile picture
Jody Nelson
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Chimney Doctor San Luis Obispo Exceptional care from Chimney Doctor for our dryer’s yearly inspection and cleaning! Sam, the owner, personally came out to do the work. Great ease making an appointment. They are incredibly skilled, professional, and thorough. I feel safe with their comprehensive, high-quality, certified level of work and attention to details. They explained what they were going to do and reviewed the work as they were doing it. They were patient, supportive, and educational throughout our service visit! For this type of work, you want someone you can trust with your home! We trust Chimney Doctor with our home and will continue to use them yearly!
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Sandy McEwen profile picture
Sandy McEwen
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Chimney doctor did an excellent job troubleshooting my gas fireplace. They figured it out and ordered the part and came back to install it. Sam is the one who helped me and is very pleasant and helpful explaining things to me. I would recommend chimney doctors
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